Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You request the refund within 7 days of your purchase date
• You purchased any of our proxy packages (Starter, Basic, Professional, Advanced, or Enterprise)
• You provide your order confirmation or transaction ID
• Your account has not been suspended for violating our Terms of Service

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team through our contact page
2. Include your order confirmation number or transaction ID
3. Specify the reason for your refund request (optional)
4. Our team will process your request within 24-48 hours

3. Refund Processing

Once your refund is approved:

• Refunds are processed back to your original payment method
• Processing time is typically 3-5 business days
• You will receive an email confirmation once the refund is processed
• Your proxy access will be immediately terminated

4. Refund Exceptions

Refunds may be denied in the following cases:

• Requests made after the 7-day refund period
• Accounts suspended for violating our Acceptable Use Policy
• Fraudulent or chargeback disputes
• Excessive refund requests from the same customer

5. Partial Refunds

We do not offer partial refunds. All refunds within the 7-day period are processed as full refunds for the entire purchase amount. Since our proxy packages are one-time purchases, there are no prorated refunds.

6. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting us for a refund, your account will be immediately suspended and you may be charged additional fees. We encourage you to contact us directly to resolve any issues.

7. Service Credits

In cases of extended service outages or technical issues, we may offer service credits or extensions instead of refunds. These will be applied to your account automatically and communicated via email.

8. Contact for Refunds

For all refund requests and questions about our refund policy, please contact our support team at our contact page. We're here to help and ensure your satisfaction with our service.